Motor Carrier Help Tools


The tools below will assist Motor Carriers on how to easily navigate through the UIIA application and perform the most common daily activities.

Please click on the links below to view any of the user guides, short video tutorials or FAQs.

Motor Carrier Videos/Tutorials

Street Interchange

How to do a Street Interchange  View Video

Binding Arbitration Process

Quick Reference on Filing an Arbitration Claim  View Video

Information Services Overview Videos

OVERVIEW - Bad Order Equipment Status VIEW VIDEO

OVERVIEW - Driver Vehicle Examination Report View Video

OVERVIEW - Driver Vehicle Inspection Report View Video 

OVERVIEW - Gate Control System View Video

OVERVIEW - Global Intermodal Equipment Registry View Video

OVERVIEW - Intermodal Driver Database View Video

OVERVIEW - Street Interchange Application View Video

OVERVIEW - Terminal Feed Service View Video

OVERVIEW - Uniform Intermodal Interchange & Facilities Access Agreement View Video


Frequently Asked Questions
Recent/Upcoming Webinars
Frequently Questioned UIIA Provisions


Participants may report ongoing business issues related to current UIIA provisions and/or any processes associated with the Agreement at Please note that insurance related information or commercial issues related to charges or billing disputes should not be sent to this e-mail address. This e-mail will only be checked once a day so it is important that all insurance updates and general questions be sent to